Privacy Policy
Privacy Policy - Egged Group
The Privacy Policy is formulated in the masculine form solely for convenience and addresses all genders.
Under 18? The following is likely to be complex. We recommend consulting a responsible adult before using the Websites.
1. General
Egged Group (Egged Transportation Company Ltd., Derech Egged Jerusalem Ring Ltd., Egged Holdings Ltd., Egged Heseim Ltd., Egged Golan Heights Ltd., Egged Metro Ltd. - together "the Group") operates this Website, as well as the Websites at the following addresses:
• https://www.derechegged.co.il
• https://reserved-seats.egged.co.il
• https://www.eggedtours.co.il
(collectively, “the Websites") and respects your privacy, as well as the privacy of all users of the Websites ("the User" or "the Users").
The purpose of this policy is to detail what personal information is collected as part of your use of the website, how it is collected and the purposes for which it is processed.
Use of the Website is subject to this Privacy Policy, which forms an integral part of the Terms of Use of the Website, available here (collectively, the "Terms of Use"), and will indicate your agreement to them.
Please note that different rules may apply for specific services and/or applications, in which case, the Terms of Use and Privacy Policy of that service will apply, as published in connection therewith.
Please also note that the Group may periodically change the terms of this Policy to reflect technological, business, legal or regulatory changes. Updates to the aforementioned Privacy Policy will be published in this document, which will be found in its updated form on the websites. It is therefore recommended to review the Privacy Policy periodically, again, before using them.
2. Collection and delivery of information on the Websites
As part of your use of the Website and the Services offered therein, Information about you will be collected as detailed below.
The aforementioned Information will be stored in the Group's databases, in Israel and/or abroad, including through "cloud" services (storage on a remote server), including in the United States (collectively, the "Information"):
2.1. Contacting Group members: In accordance with public inquiries on the Website – full name, telephone number, email address, ID number, Rav-Kav number, line number, content and details of the inquiry and/or details of the event.
2.2. Purchase of tickets on the Website: In accordance with the purchase of tickets on the Website – type of ticket, origin and destination, details of the customer including full name, telephone number, email address, ID number, Rav-Kav number and/or payment method details, date and line. It is clarified that the full credit details are not stored by the Group as the Group uses a dedicated payment processor, which complies with the PCI DSS security standard, for the purpose of processing the payment (for the payment processor's privacy policy, see https://hyp.co.il/privacy-policy).
2.3. Inquiries regarding insurance or claims for compensation: Inquiries will be submitted via email in accordance with the instructions on the Websites. In this context, you will be asked to provide the details of the inquiry, as well as attach documents as requested in the instructions, including details of the event, management of account confirmation, various supporting references, vehicle license, photos or videos, repair invoices and additional supporting documents as applicable. Please note that some inquiries, such as inquiries regarding personal injury, will be submitted by you directly to the company that insures the Group's members.
2.4. Information collected for the purpose of applying for employment in the Group: full name, telephone number, preferred area of work, resumé and professional experience, and ID number.
2.5. Technical information and digital identifiers: Technical details that are automatically collected when browsing the Website, such as browser type and end device, IP address, browsing habits and site usage data. This data will be collected using automatic tools, see further details in Section 4 below (on the subject of "Cookies").
It is clarified that, as a general rule, you are not legally obligated to provide the information, and its provision depends solely on your free will and consent. However, please note that:
(1) When requesting some of the Services, you may be asked to provide information that the Group is required to collect by law (such as in an insurance application);
(2) Even when there is no legal obligation to provide information, we may not be able to provide some or all of the Services without providing details. For example, without providing the details required in your contact with us, including regarding insurance, we will not be able to process or get back to you with a response, and without providing the details required when applying for a job, we will not be able to assess your suitability.
When you provide information, you must provide and/or update correct, complete, reliable and accurate information, solely in your name and for yourself, and not in the name of and/or for third parties, except in cases where you have been expressly authorized so to do in writing.
When contacting us, please refrain from providing sensitive information such as credit card details, medical information, ID cards, or any other sensitive information, unless you have been explicitly asked so to do.
The Group will retain your information for the period of time necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. You can obtain a precise breakdown of the duration of information retention by contacting the Group using the contact details below.
3. Purposes of using information
We collect the information for the purposes detailed below:
(a) The operation, management and provision of the services provided on the Websites, in interfaces related to them and/or services provided by the Group.
(b) Providing the Service to the Users, including contacting you for the purpose of providing the Services, managing and streamlining the relationship with you, responding to inquiries, conducting satisfaction surveys, and for the purpose of contacting you by direct mailing and personalized inquiries.
(c) Performing operational controls and improving the Services and content on the Website and the Services provided by the Group.
(d) Security and safety, detection and repair of faults, prevention of fraud and any illegal activity, and for information security purposes.
(e) Commercial, marketing, and statistical purposes, including research and characterization.
(f) Ensuring compliance with legal provisions, enforcing these Terms of Use, collection, managing legal disputes and resolving disputes.
The Group may send you operational messages, notifications and updates in various ways, by email, instant messaging applications (such as Whatsapp), or via text messages, including by direct mailing.
In addition, the Group will be entitled to send, from time to time, by e-mail, WhatsApp, text messages, and/or other means of communication, marketing and advertising information, and offers for benefits, in accordance with the law and/or subject to your consent.
If you would like to remove yourself from receiving direct mail or promotional mailings, you can do so by clicking on the "Remove" link in the body of the message, if available, or by contacting us using the contact information at the end of this Policy Document, or in accordance with other removal instructions that may appear in the message.
4. Cookies
Please note – in providing the Services, the Group uses information-gathering software, cookies and the like, such as pixels, tags, web beacons, and more (collectively, "Cookies"). Cookies, in general and in essence, are text files that a user's browser or application creates upon command from the Group's computers. Some cookies will expire when you close the relevant application, and others are saved on your device's or browser's memory.
The processing of the information collected through the use of Cookies is done for the purpose of operating the Websites and their ongoing and proper operation, to secure the data and information provided, to preserve your browsing preferences on the Websites, including to collect statistical data about the use of the services, including through heat maps, to make decisions regarding your profile and/or your activity, to verify details and identify, to prevent fraud and scams, to improve the experience of using the services, while adapting the Content and Services to your personal preferences, to characterize the services that are suitable for you and to adapt advertisements and content that are relevant to you. The processing of the information collected through Cookies is done for operational, statistical, research, marketing, service and commercial purposes, and, of course, for information security purposes.
Cookies contain and collect a variety of information, such as the pages you have visited, the length of time you have spent on the Websites, your IP address, the characteristics of your end device, and more. Cookies may also store information about your browsing habits on other sites, including the Websites you have browsed, the pages on the Websites, and any other actions you take on them. The information in Cookies is encrypted, and the Group takes precautions to ensure that only its computers or those of someone on its behalf can read and understand the information stored in them.
Please note that the Cookies we use to achieve the abovementioned purposes may be from third parties – for example, cookies from Microsoft (Clarity), Google (Ads/Analytics), (Ads/Pixel) Meta, or others. You can read more about cookies in the links below.
For more information about the use of third-party cookies, the purposes for which they are used, and how to remove cookies, please see the information in the following links:
• http://www.aboutads.info/choices
You can also change the settings of the browser you are using and block the use of cookies. In such a case, some or all of the services may not function properly (for example, language preferences will not be saved). Changing the browser settings, as mentioned, is your sole responsibility. Please note that disabling Cookies may prevent you from using some of the Services.
5. Transfer of information to third parties
The Group may transfer information to third parties in the following cases:
• At the user's request and with his consent.
• To service-providers and consultants of the Group for the purpose of operating and providing Services on the Websites and the activities of the companies in the Group in general, and for the purposes of processing information as detailed in this policy, including, but not limited to, technology system providers, information storage providers (in Israel and abroad), credit and payment clearing providers, service support and improvement providers, digital invoice generation service providers, marketing message delivery providers, providers of targeted and personalized advertising in various media, etc.
• As part of its activities with business-related companies for the purpose of providing services to you, as well as for the purposes of use stated above.
• For the purpose of enforcing the terms of use of the Group's websites, legal disputes, and violation of any law;
• When there is a legal obligation to provide the information, including to the Ministry of Transportation or any other authorized authority, or by virtue of an order ordering its provision;
• In any case in which a company of the Group believes that the provision of information is necessary in order to prevent damage thereto, its employees and/or the property and/or the person of the User and/or third parties, or in order to prevent other damage at its sole discretion;
• In the event that a company from the Group transfers and/or sells and/or assigns all or part of its activities to a third party, including the transfer of information within the Egged Group and between its various companies, and in cases of transfer of control thereof, in whole or in part, including in a merger, restructuring or acquisition.
• The Group may provide statistical information and information from third-party cookies to third parties, including advertisers, subject to the terms of this Privacy Policy and the provisions of any law. In any case, statistical information provided to third parties will not personally identify the user.
6. External links
Within the framework of the Website or the Services offered therein, various links to external sites or services may appear, such as links to WhatsApp, to pages on various social networks (such as Facebook, Instagram, etc.), or links within advertisements or references to other sites (collectively, "External Links").
Group terms for using the WhatsApp link:
The content of the conversation with the Group conversation via WhatsApp: includes all the information about your travels that you have given us in correspondence and is visible on your mobile phone as long as you have not deleted it yourself. Therefore, we suggest setting up a lock on your mobile phone in a way that is convenient for you: password, fingerprint or facial recognition. It is worth deleting the correspondence between us from time to time, but before that it is recommended to save it if necessary.
The WhatsApp application also allows you to view the content of conversations on other devices connected to your mobile phone, such as a desktop computer or tablet (via WhatsApp Web). If you have enabled this, it is recommended that you disconnect this connection.
It is important for us to ensure that the Group has the option to contact you in the future via WhatsApp and that you approve this. Your consent to use the WhatsApp channel includes consent to future contacts from the Group to you.
Also, clicking on External Links such as WhatsApp will be done at your own discretion and risk, as these are not under the Group’s control. By clicking and transferring, you will be directed to an application external to the Website, and you will be subject to its terms, including its privacy policy. From that point on, the members of the Group will have no control over what happens to your information, and the Group will not be responsible in this regard.
7. Information security
The Group companies employ acceptable security measures to protect users' personal information and take appropriate precautions, but the Group cannot guarantee complete protection against unauthorized intrusion. In any case where there is concern regarding the security of the information on the Website, we ask that you inform us using the contact information below.
8. User rights
According to the Privacy Protection Law, Users have the right to request to review the personal information collected about them, as well as the right to request to correct, supplement or delete it if they find it to be incorrect, incomplete or inaccurate, as detailed in this Policy and subject to any law.
Also, if a direct mail message was sent to you, you have the right to request to be removed from the direct mail list, in accordance with the removal methods specified in the message, or by contacting us.
In order to exercise your rights, please contact us using the contact methods detailed below.
9. Contact
For inquiries regarding this Policy or any other issue, you can contact the Egged Group's customer service centers:
Please note that in order to process your request, we may require additional information about you to verify your identity before processing your request. Without providing the information required for verification purposes, we will not be able to process your request.
