Egged, the leading public transportation company in Israel, places the utmost importance on making its services accessible to people with disabilities, in an equal, respectful, independent and safe manner.

Egged's accessible services include:

• Public transportation travel services

• Use of public transportation facilities

• Information services on Website and at service centers

Egged makes its services available in accordance with the following laws, regulations and standards:

• Equal Rights for Persons with Disabilities Law, 5758-1998

• Equal Rights Regulations for Persons with Disabilities (Regulating Accessibility to Public Transportation Services), 5783-2003

• Additional relevant regulations and standards, as required by the above law and regulations

• Ministry of Transport guidelines

💡 Egged strives for constant improvement in the field of accessibility for people with disabilities – if you have encountered a difficulty or have an idea for improvement, we would be delighted to hear from you!

📞 Contact our service center by phone or e-mail with the Accessibility Coordinator.

Egged's city buses are designed to be accessible to people with all types of disabilities. They feature a low floor, step-free entry, and wide aisles.

Accessibility features on city buses:

• A wide entrance door, adapted for wheelchair access.

• The international accessibility symbol ♿ appears on the front of the bus and near the wheelchair accessible door.

• A lifting device (ramp) installed at the second door for the entry and exit of passengers with wheelchairs, including a safety mechanism that prevents the bus from moving when the ramp is open.

• A designated anchoring area with a seat belt for anchoring a wheelchair.

• A tilt mechanism that allows the driver to lower the height of the bus on the curb and make it easier to get on and off.

• An internal and external public address system that provides voice information about the bus stop name and line number.

• Digital displays showing the current, next and upcoming stations.

• Stop buttons, hand-grips and protrusions in a conspicuous yellow color, for people with visual impairments.

• Warning stripes in visual contrast across the entire width of the stair thresholds at entrances and exits.

• In the front of the bus, three designated seating places allocated for people with disabilities or difficulty moving (who do not use a wheelchair), including one place designated for a blind person with a guide dog.

Egged's intercity buses feature a high floor, stairs at the entrance, and narrow aisles. According to regulations, they are required to be sensory accessible, but are not required to be accessible to passengers in wheelchairs.

Accessibility features on intercity buses:

• The entrances, exits, and ends of the stairs are marked across the entire width of the threshold with warning stripes in visual contrast.

• Hand-grips and stop buttons are marked with visual contrast. Stop buttons will also be tactilely contrast to their surroundings.

• As close as possible to the bus entrance, two seats are allocated for people with disabilities. The seats are marked with accessibility symbols. And two adjacent seats, without footrests in front of them, for a person with a disability accompanied by a service animal, with the designated space for it being on the floor in front of the aforementioned seats, which will be marked with accessibility symbols for the visually impaired.

• Internal and external public address system for announcing bus stop names and line numbers.

• An electronic sign displaying the name of the next stop.

Egged is a partner in a pilot program to make intercity public transportation accessible, in collaboration with the Ministry of Transport and the National Authority for Public Transport. As part of the program, accessible intercity buses equipped with an electric elevator for the safe loading and unloading of wheelchair-bound passengers have been integrated into the service lines.

Please note: This type of bus can only accommodate one wheelchair passenger. Therefore, traveling on these routes requires advance reservation.

Ways to reserve a seat on a wheelchair-accessible intercity bus:

• Through the ticket booking website

• Through the app

• Through the service center at 2800*
   

List of wheelchair accessible intercity lines:

Line Number	Origin - Destination	Main Destinations on the Route	To view the route
48	Dimona - Be'er Sheva	Dimona, Be'er Sheva	[Route]
397	Eilat - Be'er Sheva	Eilat, Ramon Airport, Dimona, Be'er Sheva	[Route]
430	Tiberias - Haifa	Tiberias, Haifa	[Route]
446	Be'er Sheva - Jerusalem	Be'er Sheva, Kiryat Gat, Jerusalem	[Route]
449	Kiryat Gat - Jerusalem	Kiryat Gat, Jerusalem	[Route]
470	Be'er Sheva - Jerusalem	Be'er Sheva, Jerusalem	[Route]
500	Kiryat Shmona - Haifa	Kiryat Shmona, Rosh Pinna, Karmiel, Kiryat Motzkin, Kiryat Bialik, Haifa	[Route]
961	Tiberias - Jerusalem	Tiberias, Beit She'an Valley, Jordan Valley, Jerusalem	[Route]
962	Tiberias - Jerusalem	Tiberias, Jerusalem	[Route]

 

• This list is updated periodically.

• To view the current list and obtain additional details - visit the Ministry of Transportation website.

A passenger using a wheelchair or mobility scooter can board a city bus, which has a ramp installed at the rear door.

Dimensions of a wheelchair or mobility scooter on a city bus:

• Maximum width: 75 cm

• Maximum length: 120 cm

• Maximum weight (seat + passenger): 250 kg

In addition to city buses (all of which are wheelchair accessible via a ramp), the Ministry of Transport, in collaboration with Egged, is operating a trial on intercity routes, in which a number of buses have been equipped with an electric elevator that allows wheelchairs to be loaded in a safe and accessible manner.

Dimensions of a wheelchair on an accessible intercity bus:

• Maximum width: 80 cm

• Maximum length: 120 cm

• Maximum weight (seat + passenger): 350 kg

Egged drivers undergo training in which they learn what defines a person with a disability and how to provide them with accessible service. The drivers are exposed to the difficulties of each disability and how they can help. In addition, each driver undergoes practical experience training, such as opening a bus ramp, sitting in a wheelchair, and boarding the bus with him.

Service representatives by telephone, fax, text, Facebook, etc. also undergo training to provide accessible service according to the training program.

Lines 32 and 31 to and from neighborhoods in Eilat are operated by accessible city buses, meaning that they have space for a wheelchair and there is no need to reserve a seat in advance. Lines 30 and 50 from the south coast and hotels are operated by intercity buses that are not accessible to people in wheelchairs, but accessible service on these lines can be pre-booked.

Ordering an accessible service to or from Ramon Airport in the following ways:

• Accessible ride booking website

• Tel. no.: 03-9143737

• E-mail: Ramon.transport@egged.co.il

• Sunday to Thursday: 07:30-22:30

• Friday or holiday eves: 07:30-15:00

• Saturday evening or holiday evenings: 19:30-22:30
  
  

The following details must be specified in the reservation: line number, boarding station, boarding time, personal details, flight number.

The travel time can be updated from the existing schedule of line 30 or line 50 (Airport - Eilat). The schedules and stops are detailed on the Journey Planning Page on the Website and at the *2800 Service Center.

If an accessible service order is not arranged in advance, an accessible bus can be ordered, which will pick up the customer within about half an hour of the time of the reservation.

A blind passenger with a guide dog - may board the bus without restrictions.

A passenger with a disability (other than blindness) who is assisted by a service animal (usually a dog) – may board the bus under the following conditions:

• The passenger must carry a valid certificate from the service animal training center.

• The service animal must be properly identified. If it is a guide dog, it will be identified with an appropriate vest.

A trainer or handler for a guide dog in training - may board a bus with a guide dog in training under the following conditions:

• The trainer or handler must carry a valid certificate from the guide dog training center.

• The dog must be identified with an appropriate vest.

A trainer or handler for a service animal in training - may board the bus with the service animal in training under the following conditions:

• The trainer or handler must carry a valid certificate from the service animal training center.

• The service animal must be properly identified. If it is a dog, it must be identified with an appropriate vest.

To redeem discounts on public transport fares, an appropriate profile must be set up on the Rav-Kav card, at one of the Al-HaKav service stations throughout the country, or in one of the payment apps.

To locate Al-HaKav service stations and additional details about profile discounts: https://pti.org.il/zedek-t/

Below is a breakdown of some of the possible profiles in public transport:

• Blind - fully exempt from paying for travel

• Companion for the blind - 50% discount

• Person with a disability - according to the definition in the National Insurance Institute, the IDF Disabled Organization, the Organization of Victims of Hostilities, etc.

Guide dogs for the blind and service animals for people with disabilities can enter Egged's transport facilities. Eligible persons can be exempted from the queue upon presentation of a certificate.

There are several public transport facilities, some of which are owned by the Nitsba Group, in which electronic guidance systems for people with visual impairments have been installed.

There are two types of such systems from two different manufacturers:

Step-Hear: installed in Tiberias, Nahariya, Acre, Safed.

RightHear: installed in Safed, Nahariya, Acre, Merkasit Hamifratz, Rishon LeZion.

The Rav-Kav stands, ticket offices, information desks, and Lost and Found Departments at Egged's central transportation facilities are accessible to people with disabilities as detailed below:

• Accessible route to the stand

• Directional and identification signage

• The height of the stand is adapted to provide service to a wheelchair-bound person.

• Hearing aid system including an auditory loop and earphones

• Waiting area (if available)

• Service providers at these stands undergo training to provide accessible service according to an organized program.

The automatic devices allow you to top up your Rav Kav cards with money and contracts.

• The devices guide passengers on how to operate on a large, clear screen

• Near the devices, there is a sign written in simple and clear language, with explanations and illustrations on how to operate.

• Payment is by credit card and in some devices also in cash

• Each batch of devices has at least one accessible device for a passenger with mobility impairments. This device will be at an appropriate height, with room to maneuver next to it and an accessible path leading to it.

Egged attaches great importance to the accessibility of its services to the public. Egged's website was built and edited with the goal of enabling, as far as possible, a easy, accessible and equitable browsing experience for people with disabilities, including those who use assistive technologies.

Compliance with regulations and standards

The Website meets the requirements of Section C: Internet Services, in the Equal Rights for People with Disabilities (Service Accessibility Adjustments) Regulations, 2013, which refer to Israeli Standard 5568, based on the W3C's WCAG2.0 international guidelines document, at accessibility level AA (subject to adjustments and changes required by the Israeli standard).

Adaptations made to the Website

• Support for assistive technologies, such as screen reading software

• Option to navigate using a keyboard and the use of keyboard shortcuts: 

Tab / Shift+Tab – to move between links and fields

Arrows – for navigating within menus, lists, and galleries

Enter – to select an item

Esc – to close pop-ups and menus

H or numbers (1–6) – to move between headings by level 

The site is optimized for browsing from a personal computer and a smartphone, using common browsers.

The accessibility tests on the Website were performed using the Google Chrome browser.

The recommended screen reader software is NVDA in its latest version.

Egged Service Center:

Phone: *2800

SMS: 052-8944887

WhatsApp: 050-3082253

Facebook: https://www.facebook.com/eggedfriend

Instagram: https://www.instagram.com/egged_il

The call center operates a call routing system in which information is provided in simple language and at a slow pace, without background music.

For a list of telephone numbers and addresses, including response times, click here.

We at Egged are committed to enable the entire population, including people with disabilities, to receive as accessible a service as possible.

If you have a question, comment, suggestion, or complaint regarding accessibility adaptations for people with disabilities, please contact the Accessibility Coordinator, who will review the request, respond to the applicant, and do their best to correct, improve, and streamline the service for people with disabilities.

Accessibility Coordinator Details

Name: Albert Pinchasov

Phone: 03-9142001

Email: negishut@egged.co.il

Address: 5 Menachem Begin Blvd., "Park Tech" Beit Dagan, POB 150, ZIP Code 5020000

 Last update - April 2025